Our Customers

ProcServe delivers market-leading eCommerce solutions to large, mid-sized and small organisations across the globe. Our customers range from large blue-chip commercial organisations through to Central Civil Government, Local Government and Housing Associations. 

Please select below for examples of our experience across various industry sectors including:

• Central Civil Government
• Housing Associations
• Health
• Education
• Local and Regional Government
• Shared Services
• Commercial Sector

Public Sector

ProcServe provides the national UK Government eMarketplace solution. It currently delivers the following Government marketplaces: Zanzibar, OPEN, xchangewales eTrading and xchangewales eTrading for Schools. The Zanzibar service is delivering real benefits to users right across the public sector. Some examples include:

Central Civil Government
Using Zanzibar's purchase-to-pay capability is helping procurement professionals in central government departments such as the Crown Prosecution Service and Treasury Solicitors to optimise their buying processes and control their third party spend, helping them to tackle efficiency challenges more comprehensively then ever before.

• Department for Work and Pensions Case Study    
• Crown Prosecution Service Case Study
• TSOL & Zanzibar
• CLG Case Study

Housing Associations
Thanks to Zanzibar, Gwalia Housing Association is able to get electronic invoices in respect of three quarters of the purchase orders that they are raising through the marketplace - a performance that outstrips most public and private sector organisations. Gwalia can really demonstrate how they have risen to the challenges of the EU's i2010, targets, putting them on a footing with the best in Europe.

• Gwalia Case Study

Health
Zanzibar's Catalogue and Content Management functionality puts public sector buyers in the driving seat when it comes to having the best collaborative deals literally at their fingertips. After logging onto Zanzibar for the first time, a North West London Health Trust found a collaborative contract that slashed the cost of defibrillators by 100% compared with what they had been paying. 

• Imperial College Healthcare NHS Trust Case Study

Education
Zanzibar is at the heart of DCSF's massively ambitious OPEN programme, creating a one stop online shop for schools throughout England and Wales. To date over £25 million worth of goods and services have been purchased through OPEN. Assurity of supply is of course vital to the efficient running of schools. By adding its catering suppliers to the OPEN marketplace Teign School in Devon knows that 100% of its orders are delivered fresh next day, ready to feed 1,300 hungry children and staff.

• OPEN Case Study

Local and Regional Government
Arguably the jewel in Zanzibar's crown is the ability of the system to capture every detail of every transaction conducted through the system as it happens. This means not just knowing how much has been spent on what, by whom and with whom but to make informed buying decisions on every purchase before it happens, spot trends in price variation and make demand management decisions. Caerphilly Council can be confident that it is getting value for money for its local residents when it buys recycled paper on Zanzibar - the price Caerphilly pays is 83.3% less than the same product on the best priced public online site.

• Gwynedd Council Case Study

Shared Services
When it comes to shared services, the Department of Work and Pensions is a public sector exemplar. Not only has it saved £15 million during 08/09, but they also extended the service beyond it's departmental boundaries to Cabinet Office, CMEC and DCSF with more expected to join in 2010. We are confident that OGC's Procurement Capability Review prediction from 2007 that: "DWP has led Government in implementing Zanzibar for eProcurement. This looks promising and with Oracle provides a potentially world class P2P platform" is coming to fruition.

• DWP Shared Services Programme

Commercial Sector

ProcServe helps commercial sector organisations save both time and money by streamlining and automating their supply chain and procurement processes. Our best of breed eProcurement technology is also enabling organisations in the commercial sector to make money by enabling their customers to buy products and services much more efficiently from them. ProcServe manages the complexity associated with purchasing and maintaining different systems and interfaces for buyer and supply side organisations, already enabling the eInvoicing integrations for a number of large international customers.. We operate in a variety of sectors including Telecommunications, Manufacturing, IT & Professional Services and Healthcare.

• K International Case Study
• Source One
• BSI Story

Find out more about how our customers have benefited from our eProcurement solutions by reading our case studies and testimonials sections.