Customer Successes

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  Mike Melville

  xchangewales Programme Manager , Welsh Government

  With 28 Welsh organisations and 640 schools live on the eMarketplace in Wales, representing a total spend of £3bn, Local authorities, Education, NHS, Social Housing and Police have all benefited from over £85m in savings from the programme to date.
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  Simon Lydiard

  Head of Corporate Procurement , Department for Transport

  Our prime objective in appointing Procserve is to increase the use of eProcurement across the Department for Transport family and help save money. We also want to encourage suppliers to use electronic invoicing which will ensure that we can meet our prompt payment commitments, particularly to SMEs.
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  Stephen Cooney

  Director , BDO LLP

  BDO’s report (on the Procserve Commerce Network) and benefits calculator illustrate that significant savings can be made in public and private sector organisations, specifically where there is a large amount of high volume / low value spend served by highly manual procurement and financial processes.
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  Richard Brooks

  General Manager , K International

  The Procserve Commerce Network has helped us to lower transaction costs, improve our service and provide our development teams more time to work on improving customer service.
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  Michael Lawrence

  Head of Corporate Propositions , Orange UK

  Orange is committed to making it easier for our customers to manage their accounts the way they want to. Businesses looking to get the benefits of eProcurement for their mobile communications don’t necessarily need to make major investment to do so. By understanding the benefits of consolidating existing systems rather than having multiple systems, customers will feel the benefits by saving both time and money.
• David Thorpe

  Director of DWP’s Shared Services Centre , Department for Work and Pensions

  The Procserve Commerce Network makes using collaborative contracts even more seamless to our thousands of users. Effectively the PCN fully replicates their personal internet shopping experiences but with all of the protections you would expect to find in an organisation spending billions of pounds of public money a year on goods and services. Not only is it easy for our users but it means that we can get even better control on our goods and services spend in our drive to deliver ever greater value for the taxpayer’s pound. Collaboration is at the heart of what we do. This development will help DWP and others to meet the Operational Efficiency Review objectives for collaborative procurement.
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  Gordon Cranford

  Head of Procurement and Commercial Services , Crown Prosecution Service

  The Procserve Commerce Network is helping us automate the entire procurement process. By doing so, it will improve spend visibility, and allow us to reduce transaction costs and maverick spend within business units.
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  Verity Quinton

  National Account Manager , Office Angels

  The level of friendliness on the Procserve helpdesk is too rare of Helpdesk support these days.
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  David Smith

  Former Commercial Director , Department for Work and Pensions

  The Procserve Commerce Network is saving time of our staff members and it’s saving us money. It is making our procurement processes slicker and more efficient and it means that we can get real services for our front-line staff to help customers faster and more efficiently. There is no better way of doing things in Government
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  Tracey Healey

  Director of Procurement & Business Management , Grŵp Gwalia

  The process has been fantastic. 35% of all our transactions are now going through the Procserve Commerce Network with 75% of these receiving an electronic invoice in return. This is quite simply an amazing achievement and we are well on the road to successful end-to-end eProcurement.